Showing posts with label queue. Show all posts
Showing posts with label queue. Show all posts

Monday, 13 July 2020

X is for Xenophilia

For millennia, India has been susceptible to outside influences. First the Greeks, then the Moghuls, the Portuguese and finally the British have all left their distinctive stamp upon various aspects of the country and its life. Perhaps it was a question of politics: the lack of unity among the fragmented Indian states - which were often either squabbling or else sealed off completely - always made them easy prey for invaders. Whatever the reasons, the Indians retain to this day an honest curiosity and openness towards foreigners. And to none more so than to the British.

In part this can be attributed to, hazy nostalgic memories of the Raj. Most Indians have been touched by the British Empire, either directly or through their parents. Even more seem to retain a fond affection for the race, despite the past imperialism, and despite the patronising acts of political clumsiness which British ministers continue to wreak on them. Although the British can be blamed only too easily for the massacres which followed partition, they might also be praised for limiting religious friction so adroitly in the century before. Perhaps it is this, in part, which people recall. In an uncertain world, nothing is treasured so much as the memory of stability.

Attitudes to the British are complicated by the widespread use of English as the language of intellectual debate, of commerce, and of national politics. The very act of speaking English is so freighted with cultural baggage that Indians are almost inevitably impressed when a Briton talks. Particularly since, rightly or wrongly, British English stands as the yardstick of correctness. Any utterance, be it never so banal, strikes the Indian with all the force of wisdom engraved on stone.

But this goodwill is so widespread, and passes so far beyond cynical deference to affluent tourists, that a deeper cause than history or linguistics must be sought. It is not hard to find. Watch Indians dealing with Indians. In the interminable queues, neither the clerk nor the queuer ever seem to lose their placidity; both accept that neither is to blame for delays and problems, and that both are victims. Travel amidst the madness of Delhi's rush hour as rickshaws and bicycles swoop across on-coming traffic: horns are blown continually, but there is rarely any real ill-feeling. Everyone, everywhere, preserves their equanimity.

It is tempting to ascribe this to some profound Hindu passivity, or to the effects of centuries of downtrodden serfdom bleaching out any spark of resistance or protest. The real reason is surely much simpler: the Indians enjoy a natural and deep-dyed good humour. Being pleasant in daily life is one manifestation of it; liking foreigners another.

This makes staying in India a joy. As well as the constant unofficial welcome which is pressed on the visitor, even the hotels manage to convey something of the same spirit. At the best of them - like the Imperial in Delhi - service is raised to something akin to customer beatification. Whether amidst elegant surroundings of old Raj splendour, or enjoying the simple hospitality of a Kashmiri home, the question of who likes whom the more - guest or host - becomes totally and blissfully academic.

A Partial India A to Z

Q is for Queuing

To do anything in India, you have to queue. Several times. For example, to get a rail ticket to Kashmir, you queue at the ticket reservation office; who tell you that you need a special permit from the Ministry of Home Affairs, several miles away. So you queue at the door there, in order to get a security pass to be able to queue upstairs for a form, which is then processed once you have queued at another door. At that point, you can return to the reservation office and queue for your ticket.

Everywhere you go, there are Indians patiently queuing. They rarely push, and are almost invariably good-humoured however long their wait. The same goes for the clerks who, slowly but inexorably, deal with the queues. The British might like to think this deep-seated respect for queuing is part of the legacy of the Raj, just like cricket. But unlike sports which seem to transfer readily enough between races, the phenomenon of queuing is too firmly rooted in the Indian character to be explained away so easily.

Queuing in India is intimately bound up with, though not totally caused by, that country's love of endless, intricate bureaucracy. Every stage of every transaction is noted, registered, approved. There are special forms for each stage, many of which require other forms, duly completed. Forms often require queuing.

This is partly a reflection of an almost Victorian state of organisation within Indian society. Although computers are beginning to appear, notably in booking airline seats and banking, the systems elsewhere are manual and the main medium is hand-written paper. It is a universal rule that paper begets paper, both in the form of multiple copies and as records of other records; yet there is a level of redundancy in India which goes beyond any normal wastage. The Indian nation does not just connive at bureaucracy on this scale, it seems positively to welcome it.

An obvious universal benefit of functional redundancy of this kind is the creation of much-valued jobs: it takes five people to do what only really needs one. But beyond this, there is a deeper psychological reason why queuing and bureaucracy are so central to the Indian way of life.

To queue is not only to recognise an order, it is to affirm it. If you queue, you suffer the inconvenience of waiting; but while the queue lasts you know that by waiting long enough, you will be attended to. Without queuing - that is, in an anarchic world - there is no such guarantee. If you are strong, you may push your way to the front; but with 750 million people out here, you will have to be very strong. Better to queue.

The very size of India's fragile society imposes an even greater need for order. Queuing and bureaucracy are a kind of microscopic order which everyone can contribute to. The theory is, if you acquiesce and aid at this level, society will pay you back by exhibiting a similar degree of control on a larger scale. It seems to work. Maintaining the world's largest democracy - especially one created so recently and in a relatively artificial way - is a considerable feat. Having to queue, then sign in triplicate, is a small price to pay for freedom.

A Partial India A to Z